Support

Protect A Child's Information First

1. Sign in and set the passport to private if you are uncertain who can see it.
2. Stop sending existing share links. Treat every share link like a password that recipients can forward.
3. Remove sensitive details using the available edit controls, and keep your own copy of important photos.
4. Do not add home addresses, school schedules, birth dates, personal contact details, medical details, or live-location information.

If you cannot sign in or change the content, contact the adult who gave you access outside the app. Because there is not yet a direct privacy or takedown channel, do not add more sensitive information while access is unresolved.

Sign-In Or Missing Passport Data

1. Open the Account page and confirm you are signed in with the adult email that owns or edits the passport.
2. Open the correct passport from that account, then refresh the page once.
3. If a passport appears empty, do not recreate or overwrite the missing memories. Record the page address, approximate time, and exact error message.

If you do not remember your password, enter the adult account email and choose Email me a sign-in link instead. Open the secure link from that email on the same device, then update the password from the Account page if needed. If the email never arrives, check spam and contact the person who invited you outside the app; direct account-recovery support is not yet published.

Photo Upload Problems

1. Keep the original photo on your device.
2. Upload one photo, wait for the success or error message, and avoid tapping Save repeatedly.
3. If the app reports an error, reload the passport before retrying; the first upload may already have completed.
4. Record the filename, approximate time, browser, and exact message. Do not include sensitive child information in a screenshot.

AI Drafting

AI drafting is optional and starts only when you choose it. While it works, keep the page open. If it stops or produces a poor result, your rough note and selected photos should remain available so you can try again or save manually. Always review AI text before publishing it.

Sharing And Visibility

• Public: anyone can view it, and it may appear in the golfer directory.
• Link-only: anyone with the active share link can view published content.
• Private: authorized signed-in adults can view it unless a share link has been created.

A recipient can forward a link or save what they see. Make the passport private and stop sharing the link if you believe it reached the wrong person.

Information To Record For An Issue

• the page address and whether you were signed in;
• the date, time, device, and browser;
• what you expected, what happened, and the exact error message; and
• whether the problem involves sign-in, visibility, a share link, a memory, or a photo.

Keep these notes for the person who invited you or for the verified support channel once it is published. Do not place a child's password, full birth date, address, school schedule, or other sensitive details in support notes.

Required Before Broad Public Launch

The service still needs:

• a verified operator identity and direct support, privacy, and urgent takedown contact;
• direct assistance when email sign-in or account recovery fails;
• self-service account export and complete deletion; and
• a documented response process for child-safety and privacy reports.

Until these are available, use the service only as an adult-managed early-access product, keep passports private by default, and avoid storing sensitive information.